Last updated: 19 October 2026

Rubaaba Panjabi respects your privacy. This policy explains how we handle personal information when you visit rubaaba.com.bd, create an account, place an order, or contact us.

Information We Collect

Depending on how you interact with us, we collect:

  • Your name, phone number, email address, and billing or delivery address when you provide them.
  • Order details, including the products, sizes, quantities, and delivery instructions you select.
  • Account information when you register on our website.
  • Messages, images, and other information you send through WhatsApp, social media, or customer support.
  • Technical information generated when you use the website, such as your IP address, browser type, device information, and website activity.

How We Use Your Information

We use personal information to:

  • Process, confirm, and fulfil orders.
  • Arrange delivery and communicate order updates.
  • Manage customer accounts and order history.
  • Answer questions about products, sizing, availability, and purchases.
  • Handle delivery issues, returns, refunds, and complaints.
  • Maintain website functionality, troubleshoot problems, and protect against fraud or misuse.
  • Meet applicable legal and recordkeeping obligations.

If you choose to receive promotional communications, we may use your contact details for that purpose. You can ask us to stop sending promotional messages by contacting us. This does not prevent us from sending necessary communications about your orders.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping cart functions, account login, and website preferences.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect features such as signing in, keeping items in your cart, or completing checkout.

Sharing Your Information

We share relevant information when necessary to operate our business and fulfil your requests. Recipients may include:

  • Delivery partners, including Pathao, RedX, and Steadfast, who need your name, phone number, delivery address, and order details to deliver your purchase.
  • Payment service providers, where applicable, to process payments, confirm transactions, or handle refunds.
  • Website hosting, technical support, and other service providers involved in operating our online store.
  • Authorities or professional advisers where disclosure is required by law or necessary to address fraud, disputes, or legal claims.

The information shared depends on the service being provided.

Payment Information

The payment information required depends on the payment method you select. Payment providers handle information submitted through their services under their own privacy and security policies.

Please do not send passwords, payment PINs, one-time passwords, or complete card details through WhatsApp, social media, or customer support messages.

WhatsApp, Social Media, and External Links

You can contact Rubaaba through WhatsApp, Facebook, and Instagram. When you interact with us through these platforms, we receive the information you share with us and use it to respond to your enquiry or assist with your order.

These platforms, and external services such as Google Maps, operate under their own privacy policies. This policy covers Rubaaba’s handling of information and does not control how those services collect or use data.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, and applicable legal requirements.

Retention periods vary according to the type of information and the reason it is held. Some transaction records may need to be retained after an account is closed or a deletion request is received.

Keeping Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website, electronic storage system, or internet transmission can be guaranteed completely secure.

Keep your account login details private and contact us if you suspect unauthorised use of your account.

Your Choices and Privacy Requests

You can contact us to request access to, correction of, or deletion of personal information associated with you. You may also request account closure or ask us to stop promotional communications.

We will consider requests in accordance with applicable law and may need to verify your identity before responding. Some information may need to be retained for legal obligations, transaction records, or unresolved disputes.

Children’s Privacy

Our online store is intended for general shopping and is not directed at children. If you believe a child has provided personal information without appropriate permission, contact us so we can review the matter.

Changes to This Policy

We may update this policy to reflect changes to our website, services, or information-handling practices. The latest version will be published on this page with an updated date.

Contact Us

For privacy questions or requests, contact:

Rubaaba Panjabi

Shop-36, Block-A, Level-2
Bashundhara City Shopping Mall
Dhaka-1215, Bangladesh

Phone: +880 1756-073681
WhatsApp: +880 1302-663399
Website: rubaaba.com.bd
Contact page: Contact Us